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Frequently asked questions
Will I receive the same product that I see in the picture?
Yes. We strive to display our eyewear products as accurately as possible. Product images represent the actual design, color, and style; however, slight variations may occur due to screen settings and lighting.
Do you offer prescription lenses?
Yes. We offer prescription lens options for selected eyeglasses. Simply provide your prescription details while placing your order, and we’ll prepare your lenses accordingly.
How long does shipping take?
Delivery times vary by location. Orders within the UAE are typically delivered within 1–5 business days, while international shipping may take 5–10 business days.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders. Shipping promotions and minimum order values may vary based on your location.
Can I return or exchange my order?
Yes. If you’re not satisfied with your purchase, you can request a return or exchange within our return policy period, provided the item is unused and in its original condition.