Legal Information

Terms & Conditions

These Terms & Conditions govern your use of the Clear Line Opticals website and the purchase of products offered through our online store. By accessing our website or placing an order, you agree to be bound by the terms outlined below.

Business Name Clear Line Opticals
Trade License Holder Clear Line Opticals
Location Sharjah, UAE

1. Acceptance of Terms

By accessing, browsing, registering an account, or placing an order on this website, you acknowledge that you have read, understood, and agreed to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue use of the website immediately.

2. Company Information

This website is owned and operated by:

Clear Line Opticals

Near Thumbay Medical & Dental Specialty Centre, Muwaileh Commercial, Industrial Area, Sharjah, United Arab Emirates

Email: support@clearlineopticals.com

Phone: +971 6 522 9942

3. Products & Availability

We strive to ensure that all products displayed on our website are accurately described and represented.

  • Product images are for illustration purposes only.
  • Actual colors may vary depending on device settings.
  • Availability may change without notice.
  • We reserve the right to discontinue products at any time.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

  • Prices include applicable taxes where required.
  • Promotional pricing may be limited in duration.
  • Pricing errors may occasionally occur.
  • Orders affected by pricing errors may be cancelled.

5. Orders & Acceptance

After an order is placed, you will receive an order confirmation. This confirmation does not constitute acceptance of the order.

Clear Line Opticals reserves the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Request additional verification.
  • Reject suspicious or fraudulent transactions.

6. Prescription Eyewear Disclaimer

Customers are solely responsible for providing accurate prescription information during the ordering process.

  • Incorrect prescriptions may affect vision quality.
  • Customers should verify prescription details before submission.
  • We are not responsible for errors resulting from inaccurate information provided by the customer.
  • Prescription eyewear should be used according to professional medical advice.

7. Customized Products

Prescription lenses and customized eyewear are manufactured according to customer specifications.

Because these products are custom-made, they may not be eligible for return or exchange unless a manufacturing defect or order error is confirmed.

8. Payments

Payments are processed through secure payment providers.

  • All transactions are subject to verification.
  • Unauthorized transactions may be declined.
  • Customers must ensure payment information is accurate.

9. Shipping & Delivery

Delivery times are estimates and may vary due to factors beyond our control.

Destination
Estimated Delivery
Sharjah
Same Day (where available)
United Arab Emirates
1–5 Business Days
International Orders
8–15 Business Days

10. Returns & Refunds

Customers may request returns according to our Refund & Return Policy.

  • Standard return window: 14 days.
  • Items must be unused and in original condition.
  • Prescription products may have additional restrictions.
  • Refund approval is subject to inspection.

11. Intellectual Property

All content on this website including logos, branding, product descriptions, images, graphics and design elements are the property of Clear Line Opticals.

Unauthorized reproduction, distribution or use is strictly prohibited.

12. Limitation of Liability

To the maximum extent permitted by law, Clear Line Opticals shall not be liable for indirect, incidental, consequential or special damages arising from the use of the website or products purchased through it.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website following changes constitutes acceptance of the updated Terms.

15. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

Clear Line Opticals

Near Thumbay Medical & Dental Specialty Centre, Muwaileh Commercial, Industrial Area, Sharjah, United Arab Emirates

support@clearlineopticals.com

+971 6 522 9942