1. Return Eligibility

Customers may request a return within fourteen (14) days from the date of delivery, subject to the conditions outlined below.

• Item must be unused.
• Item must be in original condition.
• Original packaging must be included.
• Proof of purchase is required.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or product-specific requirements.

• Customized eyewear.
• Prescription lenses manufactured to customer specifications.
• Products damaged due to misuse.
• Items returned after the return window has expired.

3. Prescription Eyewear Policy

Prescription glasses and customized lenses are manufactured according to the prescription information provided by the customer.

Customers are responsible for ensuring that prescription information submitted during checkout is accurate.

Returns or refunds may not be available for prescription products unless:

• A manufacturing defect is identified.
• An incorrect prescription was produced by us.
• An order fulfillment error occurred.

4. Damaged or Defective Products

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.

Customers may be asked to provide:

• Order number.
• Photographs of the product.
• Description of the issue.

Upon verification, we may provide a replacement, exchange, repair, or refund.

5. Incorrect Orders

If you receive an incorrect product due to our error, we will arrange an appropriate replacement or refund.

6. Return Process

To initiate a return request:

1. Contact our support team.
2. Provide your order details.
3. Wait for return authorization.
4. Return the product as instructed.
5. Inspection and approval process begins.

7. Refund Process

Once the returned item has been received and inspected, customers will be notified regarding approval or rejection of the refund request.

• Approved refunds are processed to the original payment method.
• Processing time may vary by payment provider.
• Refunds generally require 5–10 business days.

8. Exchange Policy

Exchanges may be offered when products are defective, damaged, or incorrectly supplied.

Exchange approval remains subject to product inspection and stock availability.

9. Shipping Charges

Original shipping fees may not be refundable unless the return is a result of our error or a verified defective product.

Return shipping costs may be the responsibility of the customer unless otherwise agreed by Clear Line Opticals.

10. Exceptions

We reserve the right to refuse returns or refunds that do not comply with this policy.

Requests involving signs of misuse, alteration, accidental damage, or excessive wear may be declined.

11. Contact Information