1. Order Processing

Orders are typically processed after payment confirmation. Processing times may vary depending on product availability, prescription verification requirements, and order volume.

• Orders are processed during business hours.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Prescription orders may require additional preparation time.

2. Delivery Timeframes

Estimated delivery timelines are shown below:

Delivery timelines are estimates only and are not guaranteed.

3. Prescription Eyewear Orders

Prescription glasses and customized lenses require additional manufacturing and quality checks before shipment.

• Prescription verification may extend processing time.
• Complex lens requirements may require additional preparation.
• Customers are responsible for providing accurate prescription information.

4. Shipping Charges

Shipping fees may vary depending on delivery location, package size, shipping method selected, and ongoing promotional offers.

• Shipping costs are displayed during checkout.
• Promotional free shipping offers may be available.
• Additional charges may apply for remote locations.

5. Courier Partners

Clear Line Opticals may use reputable courier and logistics providers to deliver customer orders safely and efficiently.

Courier providers may vary depending on destination and service availability.

6. Shipment Tracking

Where available, customers will receive shipment tracking information after their order has been dispatched.

• Tracking information may be sent via email or SMS.
• Tracking updates are provided by the courier company.
• Tracking availability may vary by destination.

7. Delivery Delays

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control.

• Weather conditions.
• Public holidays.
• Customs clearance procedures.
• Courier operational delays.
• Incorrect customer information.

8. International Orders & Customs

International shipments may be subject to customs duties, taxes, import fees, and local regulations imposed by the destination country.

These charges are generally the responsibility of the customer.

9. Incorrect Shipping Information

Customers are responsible for ensuring shipping details are complete and accurate at the time of purchase.

Clear Line Opticals shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect address information provided by the customer.

10. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability or incorrect information, additional delivery attempts or re-delivery charges may apply.

11. Lost or Damaged Shipments

If an order arrives damaged or appears to be lost in transit, customers should contact us as soon as possible so that we can investigate the issue with the courier partner.

12. Contact Information